Our Customer Care Policy
- Seek to understand the requirements of our clients and their business.
- Always ensure the strict privacy and confidentiality of our clients or potential clients.
- Ensure that clients are treated courteously and promptly.
- Encourage staff members to act politely, friendly and helpfully in dealing with enquiries.
- Ensure that you are always told the name of the person taking responsibility for dealing with your enquiry or problem. All major issues will be dealt with by a principal of the company.
- Ensure that our associates act in a manner which meets the expectations of Work Instruments and our clients.
- Always admit and rectify immediately any errors or inaccuracies caused by Work Instruments or its agents.
- Never sell or recommend products or services that we cannot support.
- Never sell or recommend products or services for profit only. |